If you are not satisfied with your purchase, you can return the item(s) for a full refund or exchange within 14 days of receiving your order. To be eligible for a return, the item(s) must be unused, in the same condition that you received them, and in their original packaging.

To initiate a return, please email us at contact@soprettynails.com.au with your order number, the item(s) you wish to return, and the reason for the return. We will provide you with instructions on how to return the item(s) to us. Please note that the customer is responsible for all return shipping costs unless the item(s) received were defective or incorrect.

Once we receive your returned item(s), we will inspect them and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take several business days for your refund to appear on your credit card or bank statement.

If you would like to exchange an item, please email us at contact@soprettynails.com.au with your order number, the item(s) you wish to exchange, and the reason for the exchange. We will provide you with instructions on how to exchange the item(s) with us. Please note that the customer is responsible for all exchange shipping costs unless the item(s) received were defective or incorrect.

If you receive a defective or incorrect item, please email us at contact@soprettynails.com.au within 14 days of receiving your order with your order number and a photo of the defective or incorrect item(s). We will provide you with instructions on how to return the item(s) to us and a prepaid return label. Once we receive the defective or incorrect item(s), we will process your refund or exchange as soon as possible.